Gaya APA

, F, B. (). Customer Relationship Management Concepts and Tools (Manajemen Hubungan Pelanggan) (Ed. 1). : Bayumedia Publishing.

Gaya MLA

, Francis, Buttle. "Customer Relationship Management Concepts and Tools (Manajemen Hubungan Pelanggan)". Ed. 1 : Bayumedia Publishing, . Text.